Metropole Urban Hotel - Heraklion (Crete)

I stayed for 4 nights in a Superior Room with Balcony and City View, and the highlight was definitely the view of the cathedral from my balcony. The room was spotlessly clean, and the bed was super comfortable, allowing for great rest after exploring the vibrant area. I loved that I could easily walk to various attractions, including Agios Minas Cathedral just a short stroll away. The breakfast left a lot to be desired with limited options available, something that I hope they can improve in the future.

Magnificent and perfect location in a lively area next to a main street and a church. Nestled next to restaurants and bars. Brand-new double room with gates. Feather pillows, very clean bed...

It was in a perfect location right next to Agios Minas Cathedral. Everyone we met from the staff was genuinely helpful and very amiable👍

It all depends on your needs

The excellent breakfast featured an extensive buffet with delicious options, and the staff were super friendly and accommodating!

Inconsistent Wi-Fi service was frustrating, and the noise from church bells interrupted our peace .

It is based next to main street and a church, overall the location is perfect as for me. The rooms are well-equipped and beautifully decorated and the bathrooms are great-sized. It offers excellent services and has a delicious and great breakfast choices...

1. Spacious triple-glazed room, cheerful hotel staff, excellent balcony view, high cleanliness standards

1. Breakfast selection was inadequate, noisy surroundings from church bells

The hotel is in a fantastic location, just five minutes from the beautiful sea. I loved the spacious balcony that offered an amazing view of the bustling plaza. The room itself felt modern and clean, with a large, comfortable bed that gave me restful nights. Breakfast had potential but fell short, with limited choices and some items tasting stale. Service during breakfast could be faster. I noticed some delays. Staff were friendly, always willing to help and recommend nearby places to eat. Parking was a bit of a challenge, but I managed to find a spot nearby.

Totally recommend for strolling around

Charming location, really good service, with friendly staff always willing to assist you and a fine view from the balcony overlooking the vibrant plaza, making your stay pleasurable after exploring the nearby attractions just a short walk away from the bus stop.

No problems at all

The breakfast in the morning was out of this world, especially the local pastries. I took the kids to an escape room nearby, and we all had a blast figuring out the puzzles together. Staff were friendly and helpful throughout.

My wife says that the bathroom could use some updates.

The super nice team in suggesting local spots. The location was perfect for accessing everything we wanted to see, and the rooms offered a great view of the city. Don't miss the nearby eateries for a true local experience.

One downside was that the beds felt slightly hard, a bit uncomfortable for some of us during the night.

wonderful stay with cute staff and a great location near shops and bars

The staff were friendly. I enjoyed a cozy room with a fine balcony view overlooking the bustling plaza.

It was just a perfect match for a lightning trip in Heraklion with fantastic value. The shower was refreshing after a long day exploring the city. Try to check out the nearby cafes for a local meal instead of relying on breakfast here.

Wi-Fi worked great, and the staff stored our luggage after check-out. No view from our room.

the shower was the best i've ever had in a hotel. parking was a bit far.

The hotel is perfect location in the heart of the city center, just a five-minute walk from the sea. The staff is friendly and accommodating, ensuring a warm and cute atmosphere. We loved that the bed was large and comfortable.

The breakfast options were quite disappointing, offering limited items that felt more fitting for a lower-rated hotel.